Refund & Cancellation Policy

Refund & Cancellation Policy

At AimsPe Software Solutions Pvt. Ltd., customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which refunds, cancellations, and reversals are processed for services offered through our platform.

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1. Digital Services

Most services offered through our platform, including AEPS, BBPS, Money Transfer, Mobile Recharge, DTH Recharge, Travel Booking, PAN Services, API Services, and other digital transactions, are processed instantly. Once a transaction has been successfully completed, it cannot be cancelled.

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2. Failed Transactions

If a transaction fails and the amount is successfully debited from your account, the refund will be processed automatically after confirmation from the respective bank or service provider.

• Refunds are subject to verification.
• Processing time depends on the bank or service provider.
• The amount will be credited to the original payment source.

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3. Duplicate Payments

If duplicate payments are made for the same transaction, only the excess amount, if received by us, will be refunded after verification.

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4. Recharge & Bill Payments

Successful mobile recharges, DTH recharges, and bill payments cannot be cancelled or refunded once processed by the operator or biller.

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5. Travel Bookings

Flight, hotel, bus, and other travel bookings are governed by the cancellation and refund policies of the respective travel service providers. Applicable cancellation charges may apply.

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6. Money Transfer & AEPS Transactions

Money Transfer and AEPS transactions are processed in real time. Once successfully completed, these transactions cannot be cancelled or reversed. In case of technical failures, refunds will be processed according to the policies of the respective banking partners.

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7. API & Software Services

Subscription fees, API charges, software development fees, setup charges, annual maintenance charges (AMC), and other service fees are generally non-refundable unless otherwise agreed in writing.

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8. Cancellation Requests

Cancellation requests for services that have not yet been processed may be accepted at our sole discretion. Requests should be submitted immediately through our customer support channels.

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9. Refund Processing Time

• Wallet Refunds: 1–3 Business Days (where applicable)
• Bank Refunds: 5–7 Business Days
• Card Payments: 7–10 Business Days
• UPI Refunds: 2–5 Business Days

Actual timelines may vary depending on the respective financial institution or payment provider.

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10. Contact Us

If you have any questions regarding refunds, cancellations, or failed transactions, please contact us.